Frequently asked questions

Checkout is handled securely by Wix. You can pay by card and any other methods enabled at checkout. We never see your card details.

Yes, before it is dispatched. Contact us with your order number as soon as you can — after dispatch, the returns terms apply.

Prints travel in a rigid tube or stiffened mailer, which makes a tidy gift. If you would like a note included, mention it in your order or get in touch.

An original is the hand-painted piece itself — a single work. A print is a high-quality reproduction made to order on textured cotton rag paper; it is not one of a kind.

Yes, each print is signed on the front.

We reproduce colours faithfully, but screens vary. If a piece isn't right, our returns policy covers prints.

Any sizes a product offers are shown on its page, along with the price for each.

Yes — that is most of what the studio does. Commissions cover portraits, pets, houses, book scenes, wedding and Durga Puja subjects.

You send an enquiry, we agree the subject, size, price and timing, and a deposit starts the work. You see progress along the way.

It depends on the piece and the season — usually a few weeks. We will agree a date before we begin.

Prints are made to order and posted within about 3–5 working days; originals within 1–2. See the Shipping page for more.

Yes, worldwide. Import duties or taxes charged by your country are your responsibility.

Tell us within 48 hours with a photo of the piece and packaging, and we will replace it or refund you.

Yes, within 14 days if it is unused and in its original condition. See Returns & Cancellation.

No — you can check out as a guest. An account just keeps your details in one place and opens the members' area.

Use the 'Forgot your password?' link on the login page, or contact the studio and we'll help you back in.

Sign in and use your account pages: Profile, Addresses and Password.